Refund & Returns Policy

EmergencyKitUK

At EmergencyKitUK, customer satisfaction is important to us. We want you to shop confidently, knowing that your consumer rights are protected.

14-Day Cancellation Policy

If you purchase products online, you normally have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason.

To exercise this right, contact us at [Customer Support Email] with your order number and a clear statement that you wish to cancel.

After notifying us, you have a further 14 days to return the products.

Return Conditions

Please return products:

• With all accessories and components included.

• Securely packaged to prevent damage.

• With proof of purchase or your order number.

You may inspect goods as you would in a shop. However, if you handle products beyond what is necessary to establish their nature, characteristics and functioning, we may make a lawful deduction for any resulting reduction in value.

Original packaging is preferred but is not a condition of exercising your statutory cancellation rights.

Refunds

Where you exercise your statutory cancellation right:

• We will refund the price of the returned products.

• We will refund standard outbound delivery charges where legally required.

• We may withhold the refund until we receive the returned goods or evidence that you have sent them back.

• Refunds will be issued using your original payment method unless otherwise agreed.

• Refunds will be processed within the applicable legal deadlines.

Return Shipping

For change-of-mind cancellations, customers are responsible for direct return shipping costs, provided these costs were disclosed before purchase.

If your product is faulty, damaged or not as described, we will meet reasonable return costs where required by law.

Faulty or Damaged Products

If an item arrives faulty, damaged or not as described, contact us with your order number and details of the issue.

Your rights under the Consumer Rights Act 2015 remain unaffected.

Batteries and Electrical Products

Rechargeable batteries, power banks and electrical equipment must be returned in accordance with applicable carrier safety requirements.

Please contact us before returning damaged or defective lithium-battery products so that safe return arrangements can be made.

Contact Us

Email: emergencykituk@gmail.com

Website: emergencykituk.com

Last updated: 27 October 2026